A Day At Proton

Good service. Well done.

My dad made at appointment at Proton Edar Service Centre Cheras branch for a warranty service at Friday, so I needed to wake up early for it. Sadly though, I had celebrated until very late the day before and the days before the day before I was studying crazily for due to my hellish examination timetable. Well well well.

Patrolled around for some time before I actually found the premise. Checked-in with the staff there and waited. Then it was my turn to meet with the consultant. Nothing special but pretty impressive for me as it was my first time to service my car at a major service centre.

After settling the problems of my car with the consultant, I took my breakfast nearby and came back waiting. And waiting. And waiting. There was still a long queue before my car got serviced. So, the impatient me decided to walk myself to Connaught to find a Cybercafe to surf for awhile. Across a pedestrian bridge, through Giant Connaught, then across another pedestrian bridge... quite a long walk.

I only walked back after an hour and a half and was quite unhappy to find that the service centre was on a long Friday break. So I had my lunch before I went back, thinking that my car might still not serviced yet. But it was, and my long day finally came to a conclusion. The consultant had another talk with me again, providing helpful and warm advice. I must admit that I don't expect this kind of service from Proton. Too good to be true.

Despite the long wait, I am very much satisfied with the customer service provided. Hope that there would be more Proton self-owned service centre around so that consumers won't need to wait too long for their car to be serviced. Well done.